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Privacy Notice

This Privacy Notice is in connection with the General Data Protection Regulation EU2016/679 (GDPR) which entered into force on May 25th 2018. GDPR applies new rules and standards to the processing of personal data and it is designed to strengthen data protection standards.

Credit Libanais SAL, ("Credit Libanais") having its Headquarters located at Credit Libanais Tower- Corniche el Nahr, Adlieh Roundabout, Achrafieh, Lebanon as a banking institution and data controller, gathers data from you "personal data" to operate effectively and efficiently and to offer you the best services. For this reason, Credit Libanais is committed to safeguarding your privacy. We have devised this Privacy Notice that encompasses what type of data we collect, how data is gathered and processed, how your data is shared and protected and for how long as well as your rights to which you are entitled in this respect.
Please take a pause to familiarize yourself with our privacy practices.

 

What do we collect?
To provide services, Credit Libanais collects and processes certain information about you. The data we gather depends on the context of your relationship with Credit Libanais and the choices you make to work with us.
It is important to note that when you are asked to provide personal data, you may decline. If you decline to provide data that is necessary to carry on the service, we may not be able to deliver the service.
The data we collect and process may include the following, but not limited to:

  • Identification data such as your first and last name, email address, postal address, phone number, and other similar contact data, date and place of birth, gender, and country;
  • Business contact information such as employer name, job function, job title, department, employer size and locations and tax residency;
  • Contractual information such as any information allowing Credit Libanais to perform its contractual duties and banking services; and
  • Technical information about your device for security purposes such as your IP address or operating system.

 

How data is gathered?
This Privacy Notice applies to personal data which is information that Credit Libanais gathers from you and other third parties that specifically identifies you as an individual by the following but not limited means:

  • Information gathered when you browse our Website;
  • Information collected and processed when you conduct business with us;
  • Information gathered from Credit Libanais subsidiaries, affiliates, business partners or other third-party sources where they are legally permitted to share such information with Credit Libanais; and
  • Information gathered from your online application for employment.

 

Purposes for gathering, using and processing data

Credit Libanais uses "the personal data" for the following purposes (or as otherwise described at the point of collection) in line with the lawful basis under the GDPR:

  • To provide you with the services you have requested;
  • To execute a contract or agreement with you;
  • To provide you with information, access to online banking or other services that you have requested from us on your behalf;
  • To send you client service-related communications (marketing);
  • To deal with communications/instructions sent by you to us and answering your queries, requests and complaints;
  • To comply with a legal regulatory obligations such as AML / KYC / FATCA / CRS regulations;
  • To manage the infrastructure and business operations of Credit Libanais and to comply with internal policies and procedures; and
  • To comply with any applicable rules, laws and regulations, codes of practice or guidelines.

We may contact you by telephone, SMS, fax, email or other electronic messaging services to notify you about new features or other information that may be of interest to you in accordance with your relationship with Credit Libanais. Due to the applicable laws, your prior explicit consent will be obtained before sending you direct marketing, and you may object or opt out of receiving marketing messages from Credit Libanais.


Sharing of information
In line with the provisions of the Lebanese Banking secrecy Law of September 1956, Credit Libanais does not share your personal data with any third party without your prior written consent unless due to legal regulatory obligations such as AML / FATCA / CRS regulations.


How is your personal data safeguarded?
Credit Libanais appreciates your trust and is committed to safeguarding your personal data. We use and maintain appropriate organizational, physical and technical security measures (encompassing personnel, facilities, hardware and software, storage and networks, access controls, monitoring and logging, vulnerability and breach detection, incident response, and others) to protect against unauthorized or accidental access, loss, alteration, disclosure or destruction of personal data. We also require our staff and any third parties who carry out any work on our behalf with appropriate compliance standards including obligations to protect and secure any personal data.

 

How long we will keep your personal data?
Credit Libanais will retain your personal data:

  • For as long as it is necessary for the purpose or purposes for which it was intended;
  • For the purposes of performing or fulfilling a contractual obligation with you or the organization that you represent and, therefore, legitimate business purposes; and
  • For as long as required or permitted by law.

Your rights
You have the right to inquire about the personal data that we hold about you and we process it for our marketing campaigns by sending an email to "privacy@cl.com.lb".


Transferring your personal data within the Group
Your information when gathered outside Lebanon may be transferred in a highly secured manner using the latest encryption techniques to our Headquarters in Lebanon where it is processed, stored and safeguarded against cyber threats based on industry security standards such as ISO27001 and PCI-DSS.


Changes to this privacy Notice
We reserve the right to amend this Privacy Notice occasionally to reflect changes in the law, our data collection and used practices, and to ensure its accuracy, completeness and update. You are kindly advised to check this Privacy Notice regularly.


How to "Contact Us"?
For questions, comments and requests regarding this Privacy Notice or your personal data, please send us an email to "privacy@cl.com.lb".
You can also log a written complaint in any of our branches, or by addressing us to the "Consumer Protection Department", CL HQ, Adlieh, Beyrouth, LEBANON, P.O. BOX 16-6729 Ashrafieh 11002811 Beirut, Lebanon.

 

PCI DSS

  • The Payment Card Industry Data Security Standard (PCI-DSS) is a worldwide information security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC). The standard applies to all organizations which hold, process, or transmit Credit or Debit Cards information particularly Banks and merchants.
  • PCI-DSS intends to safeguard credit and debit cards holder from fraudsters and cyber-attacks.
  • Credit Libanais being committed to combat cyber-crimes and fraud is PCI-DSS certified.


Security Tips

Plastic can be fantastic when you follow these safety tips.

We’re living the debit and credit card era where "plastic money" is popular and the majority of shops, restaurants, hotels, etc. accept this type of payment. Most of us have at least one card. But with great convenience comes greater security concerns because of criminals and frauds.

With the following security tips from Credit Libanais, you can get the most out of your debit and credit cards while reducing the risks:

  1. Make sure you get SMS alerts for all your debit and credit card transactions sent straight to your personal mobile.
  2. Always keep your debit or credit card in view, even at restaurants. Never leave it unattended.
  3. Only swipe your debit or credit card on a point of sale (POS). Do not accept to swipe it on any other device (like a cash register or portable device).
  4. Never give your debit or credit card number or PIN to anyone. We, at Credit Libanais, will never ask you for them.
  5. When you shop online, only use secured sites that clearly state "Verified by Visa" or "MasterCard Secure Code"-
  6. Immediately contact the Customer Service Centre whenever you encounter any suspicious activity. Call 1518 or send an email to info@creditlibanais.com.lb
  7. Whenever you enter your PIN on an ATM, hide the keypad with your hand to make it difficult for people to see which numbers you are keying.

 

Safety Tips

Taking Care of your Card

Stay informed: Sign up for Credit Libanais SMS Alert service to receive an SMS every time your card is used at a POS or ATM. Our SMS Alert ensures you can keep track of all your card transactions on the spot and can immediately inform us if any discrepancy appears.

This service is offered by Credit Libanais SAL free of charge for the first 3 months and is then is only $1 per month.


Other Safety tips

Your card

  • Sign the signature panel on the back as soon as you receive your card
  • Memorize your pin and do not share it with anyone
  • Keep your cards in a safe place and regularly check that they're still there
  • If your card is detained by the ATM or is lost, please report this to your bank immediately


At home

  • Keep a record of your card numbers, expiry dates and the Credit Libanais SAL Call Center number: 1518. Make sure you have access to this information when you travel.
  • Keep your sales and ATM tickets and check if everything is in order when you get your monthly credit card statement from your branch. You can also check your monthly bank account statement and card statement online at www.creditlibanais.com.lb


Usage Tips

  • Try to keep your cards and cash separately
  • Make sure you collect your card after every purchase and cash withdrawal from an ATM
  • Never use an ATM with a blank screen or force your card into the slot. If you are having problems with an ATM, contact your bank immediately. Do not accept help from strangers
  • Do not count money withdrawn from an ATM in public or in front of strangers
  • Make sure no one is looking over your shoulder when you're entering in your pin code at an ATM or POS
  • Verify the amount and currency before signing to approve the total amount and make sure the cashier or sales representative gives you your copy of the transaction slip
  • Never reveal your online banking or Internet password to anyone over the phone, by e-mail or via the website
  • Use safety deposit boxes or room safes in hotels to store your cards and valuables
  • For mail and telephone purchases, never share your pin. You will only be asked to submit your card number, expiry date and the last 3 digits on the signature panel
  • Never reveal financial account information unless you are paying for a purchase using that account
  • For Internet purchases, look for an unbroken key or lock at the bottom of your browser window. This tells you that your card details are being encrypted before being sent through internet. Also check if the website address begins with https// rather than http://
  • Do not share confidential data like your card number or pin before verifying the party on the other end.
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