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Online Banking

Why wait in Line? Go Online

Credit Libanais Online Banking service allows you to access your account through our innovative user-friendly website or through our free Mobile Application “CL e-bank” in a fast, reliable and secure way. You only need to open an account at any Credit Libanais branch and fill an application form.

Instead of getting stuck in traffic jams or spend your time waiting in line, join Credit Libanais Online Banking and start banking at your convenience anytime, anywhere.
Our Online Banking service is more secure and safer; by using the virtual keyboard, you only need to use the mouse instead of the keyboard to enter your password.


What can you do through Credit Libanais Online Banking?

Account-Related Operations

  • Account balance: Check your account balance.
  • Account statement: Check up to 3 years of your account transactions history.
  • Funds Transfer: Transfer funds in real-time between your Credit Libanais accounts.
  • Merchant Funds Transfer: Merchants are able to transfer funds from multiple accounts with a simple click.
  • Foreign Exchange: Transfer money instantly between your accounts in different currencies with special exchange rates.
  • Execution of Preset Instructions: Create preset for money transfers using a reference number.
  • Checkbook Request: Order up to 5 checkbooks and get special conditions.
  • Stop Payment on a Check: Stop the payment on single or multiple checks.
  • Term Deposit Account: Open a term deposit account by simply applying online.

 Credit Card-Related Operations

  • Credit Card Balance: Check your card’s available balance.
  • Credit Card Statement: Review online your most recent credit card monthly statement that is available for 3 years. 
  • Credit Card Transactions: View your credit activity online for the period you select.
  • Credit Card Anticipated Payment: Settle your credit card due balance online.
  • Card Loyalty Points: Check you card’s loyalty points balance.
  • Credit Card Request: Apply online for a wide range of cards.
  • Report Lost or Stolen Cards: If you suspect that your card is missing, report it immediately online in order to stop it and have a new one issued.
  • Increase Credit Card Limit: Request a change to your Credit Libanais card limit whenever you need to.

Billing and Tax Services

  • Check your Loan Bills: Get details on the outstanding loan amount and enquire about your loan bills and repayment schedule.
  • Settle Bills Related to Port of Beirut Charges: Pay Port of Beirut fees online, mainly the bills of lading type A, B, C T.
  • Settle your Taxes Online: Pay your built property tax, your income tax, indirect taxes, value added tax, treasury issuing order and TIO real estate 2%, by direct transfer from your online banking account.

Private Banking & Wealth Management

Log in Safely to the Private Banking Account:  Access in real-time your Private banking portfolios.


Special Services

  • Change your Details: Update your personal information related to your address, email or phone number.
  • Change of Password and Pin Code: Modify your Online Banking password and Pin Code using the virtual keyboard.
  • Send Secure Messages: Send a secure message related to any banking request by using the Online Banking secure messaging service. Receive also email notifications to your Inbox in the Online Banking.

General Information

  • Currency Exchange Rates: Get the latest Foreign Exchange rates by accessing the Online Banking service.
  • Products and Services Information: Learn about, get details on and apply for Credit Libanais products and services.


How do you apply for Credit Libanais Online Banking?

  • Contact the Customer Service Center on 1518 or +961 1 607100 or send an email to info@cl.com.lb
  • Fill out our online application form available on www.creditlibanais.com or visit any of our branches.
  • A unique ID # and password will be issued, ensuring secure access to your accounts.

 

Questions & Answers (Q & A)"
 

Q:Am I eligible to register for Online Banking?
A: All Credit Libanais account holders who are18 years or older are eligible to register.
 

Q:Can I apply for a loan or a credit card through Online Banking?  
A:Yes. To apply for a loan or a credit card online, you will have to fill out the appropriate application form. Please note that in accordance with Lebanese laws an online application must be followed by a signature (in-person) at one of our branches. 
 

Q:How soon after my transaction is the activity shown in my account?
A:When you transfer funds from one account to another, the activity is shown immediately online. Changing a preset instruction, however, will be activated on the next working day.
 

Q:How can I access Online Banking from abroad?
A: Credit Libanais Online Banking can be accessed from anywhere in the world via our corporate website.
 

Q:Is privacy of my transactions guaranteed?
A:Yes. Credit Libanais uses the latest online security requirements in accordance with International Security Standards.
 

Q:Did you forget your Online Banking password?
A: If you have forgotten your password, you can click "Forgot Password", which will prompt you to enter your customer ID and other details. Once you submit your information, your password will be sent to your e-mail.


Q:Can I talk to a Customer Service Agent if I have a problem or question?

A:Of course! We're always here to help. For all inquiries and/or problems you can contact our Customer Service Center  at 1518  from Monday to Saturday, from 08:00 am till 08:00 pm, or email us at info@creditlibanais.com

 

Security Issues

Credit Libanais cares about security since we genuinely are concerned about your best interests. We invest a substantial amount of time, effort and money on Information Security and treat your privacy as a top priority. This extends to our Online Banking service. Learn more about our online security. Know that we provide secure services you can use with confidence.

 
 

Security measures at a glance:
Network Security
 

 Credit Libanais maintains Network Security on two levels:

  • The security of customer information sent from his/her PC to the web server.
  • Security measures to prevent unauthorized users from attempting to log into the Online Banking section of the website.
 
 

Data Security

Credit Libanais uses several layers of security to ensure transactions across the internet are kept confidential. The data security between your browser and our web server is handled through a secured protocol called Secure Sockets Layer (SSL). SSL protocol is used to encrypt the data flow between the browser and our web server.
 

Credit Libanais Online Banking application supports data encryption at the highest SSL level (128 bit) and meets International standards. To benefit from this level of encryption, you will need a browser that supports it (e.g. Internet Explorer 7 or higher, Google Chrome, Firefox). If your PC does not meet the basic requirements needed for proper security, your application to Online Banking will be rejected for your own safety.
 

Credit Libanais ensures that your money and personal data are protected against any type of intrusion or attack. Only authenticated requests can communicate with the internet server. Our security procedures are constantly reviewed and updated to stay one step ahead of possible threats.

 
 

Credit-Libanais Responsibility

When you bank online with Credit Libanais, we guarantee you will be refunded in the highly unlikely event that any funds are improperly removed from your accounts as a result of:

  • Any error by our system
  • Computer crime which is not identified and stopped by our security system
  • Unauthorized online removal of funds from your account

 
 

Your Responsibility

For optimal security, you are expected to keep your Online password and account numbers confidential.
Credit Libanais Online cannot be responsible for customer errors and will not cover losses caused by:

  • Input errors or mistakes
  • The sharing of user IDs and passwords leading to unauthorized access to accounts
  • Unreported theft of IDs and passwords
  • Leaving a computer unattended during an Online Banking session (always click “Log out” to end your session)
  • Failure to advise us if you believe security has been breached in any way
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Banks list No.53-CRB:10742
Online & Phone Banking service – BDL 1/984 – July 11,2000
PayMobey service - BDL legal department 11/391 - August 14, 2013
Mobile Application service – BDL legal department 11/392 - August 14, 2013
Credit Libanais SAL – All rights reserved