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Lost or stolen card?

Was your card stolen or lost? No need to worry. We’re here to help you to reduce your financial loss and your risk of identity theft.

Contact us as soon as you realize that your card has been lost, stolen, misused or retained by any bank’s ATM.

The sooner you tell us, the sooner we can protect your account.


Ways to let us know

  • Over the phone
If your Credit Libanais Card has been lost, stolen, misused or retained by any bank’s ATM, call us to report immediately.

If you lost your card abroad, contact us, we will block it right away.
You can contact our Customer Service Center for help on +961 1 608 234 our hotline 1518 [Ext. 0] or +961 1 607 100 from anywhere outside Lebanon.

  • At the branch
You can report your lost or stolen card at any of our branches. Use our branch locator to find Credit Libanais nearest branch to you.

  • Online Banking 
Log in to your Credit Libanais Online Banking account, click on “Compose a message” in the “Services” Section and report the lost card. You will be contacted accordingly.

  • Mobile Application
Sign into Credit Libanais Mobile App and click on “Compose a Message” in the “Services” Section in order to inform us about the lost or stolen card. You will be contacted accordingly.

How we protect you

To keep track on your Accounts, Credit and Debit Cards, our SMS Card Alert Service notifies you about your card transactions via SMS alerts straight to your mobile phone for each transaction or withdrawal attempt made at any ATM or through any POS.

What happens next?

We will protect your account by blocking immediately your lost or stolen card, and sending you a replacement. You should receive it at your branch usually within 4 working days.

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Banks list No.53-CRB:10742
Online & Phone Banking service – BDL 1/984 – July 11,2000
PayMobey service - BDL legal department 11/391 - August 14, 2013
Mobile Application service – BDL legal department 11/392 - August 14, 2013
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