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| Service |
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| 1.Courtesy of our employees |
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| 2.Speed of Service |
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| 3.Professionalism of our employees |
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| Location |
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| 4.Hours of operation |
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| 5.Convenience of our branches |
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| 6.Privacy in branches |
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| 7.Convenience of ATMs |
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| 8.Neatness/Cleanliness of our branches |
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| 9.Parking |
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| Products and services |
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| 10.Checking services |
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| 11.Fees & service charges |
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| 12.Interest rates on savings |
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| 13.Credit Card services |
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| 14.Loan services |
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| 15.Interest rates on loans |
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| 16.Telephone banking |
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| 17.Internet banking |
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| 18.Account statements |
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| 19.Investment services |
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| Our Website |
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| 20.General appearance |
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| 21.Accessibility of information |
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| Overall satisfaction |
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| 22.What is your overall level of satisfaction |
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| 23.Would you recommend us to a friend? |
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24.How does our service compare
with other financial companies you
deal with? |
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| Comments |
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| Please note that all " * " fields are mandatory |
